Turnover Determinants of New Employees in International Hotels 163
Table 4. Hotel rank by AHP model of selection.
Criteria Criteria
Weights HPH GHH AH
Internal contentment 0.343 0.376 0.391 0.233
External contentment 0.333 0.349 0.360 0.290
Organization proffer 0.323 0.390 0.332 0.277
Entirely Sum Score 0.371 0.362 0.267
Rank 1 2 3
ternal contentment is raised higher than 60.2% or exter-
nal contentment is raised higher than 62.4%, GHH be-
comes optimized among these three alternatives.
5. Conclusions
Predicting the potential highest turnover risk hotel is of-
ten a complicated task. Especially in the rapidly changing
economical environment, human resources managers
lack precise and objective decision-making procedures
and evaluation criteria. Therefore, integrating quantita-
tive methods into the evaluation procedure enables deci-
sion makers to identify the potential highest turnover
riskinternational ho tel objectively and efficiently.
Research results find that SMEs predict the potential
highest turnover risk international hotel for the new em-
ployees based on the following rank: Internal Content-
ment (0.343), External Contentment (0.333), and Organ-
izational Proffer (0.323), respectively.
The result from the sensitivity analysis indicates the
changing of the criteria weight will result in different
alternative ranking. This finding implies the economical
environment changing, such as economical tsunami, will
lead to a different pursuing goal for new employees.
Moreover, the pursuing goal changed means it is the time
to update the priority of international hotels.
Finally, the findings in this research demonstrate the
effectiveness of the proposed method in predicting the
potential highest turnover risk hotel. This study recom-
mends that not only human resources managers but also
the other managers in hotel industry can use this model
to evaluate and predict th e potential highest turnover risk
international hotel to streng then the competition capacity.
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