A. B. Alias et al.
In April 2007, the Malaysian government under the Ministry of Housing and Local Government (MHLG) in-
itiated a One Stop Centre (OSC) approval process in an effort to improve the delivery system and procedures at
all state municipalities. The main purpose is to ensure that Malaysia stays globally competitive in the property
and real estate sectors (MHLG, 2008) [9]. OSC is an independent body that acts as a facilitator for the planning
process for submission of plans at the local authority. Currently the OSC forms part of the local authority lo-
cated in every state in Malaysia. Prior to the introduction of the OSC, submission for approval was done sepa-
rately and in sequence. Only upon approval of the layout plan the building plan can be submitted for approval
with the rest of the drawings to follow suit. With the implementation of the OSC, the consultants have the optio n
to submit all five (5) drawings, namely the layout plan, building plan, road and drainage plan, earthwork plan
and landscape plan simultaneo usly (Abdullah et al., 2011) [1]. All pla nning a ppro vals is subj ect to t he planni ng
permission process referred to under Section IV, Town and Country Planning Act, 1976 (Act 172) [12]. Gener-
ally, the local a uthor ities woul d only offer a n initial c onditio nal appro val. The s ubmitting p arty, that is t he plan -
ner (appointed by the developer), shall then make the necessary amendments in compliance with to the require -
ments stated in the letter of cond itional approval issued by the various tech nical departments.
2.2. Legislation Regulating Highland Development Activities in Malaysia
Since 1970’s, Planning and Development Guidelines and acts has been used regarding to hill land and steep
slope areas. Those guidelines and acts was formed in policy, legislations, regulations, guidelines and implemen-
tation procedures that ensure a sustainable high land and steep slope areas. The current legislations and planning
guidelines that have been develo ped since 1997 until 2010 which are:
1) Ampang Jaya Dr aft Structural Plan 1995-2020, 1997
2) National P hysical Plan, 2005
3) High Land D evelopment Guidelines, Ministry of Environmental and Resources, 2005
4) Draft Guidelines for the Conservation and Development of Environmental Sensitive Area and its Sur-
rounding Area, 2005
5) State of Selangor Structure Plan 2020, 2007
6) Planning Standards Guidelines Selangor of Selangor, 2007
7) Ampang Jaya Draft Local Plan 2020, 2009
8) Development and Planning Guidelines for Hilly and High land Area, Ministry of Housing and Local Gov-
ernment, 2009
9) Development and Planning Guidelines for Hilly and High land Area, State of Selangor 2010
(So urce: Oth man et al., 2011) [10]
2.3. Development Process in Hong Kong
One of the responsible departments that involve in land development in Hong Kong is Planning Department.
The Planning Department is responsible for formulating, monitoring and reviewing urban and rural planning
policies and associated programmes for physical development of Hong Kong. It is also deals with planning at
the territoria l, sub-regional a nd district le vel and also service to The Town Planning Board.
(So urce: Liu et a l., 1997) [8]
In early 2007, the Government of Hong Kong has launc hed the “Be the Smart Regulator” program. The aim
of this program is to streamline licensing process and reduce compliance cost to business. Two important sectors
of Hong Kong is the construction industry and the real estate sectors are the key of the pr ogram. In this r egard, it
remains an on-going initiative of the Government to actively seek improvement opportunities to enhance the
procedures for processing various applications and approvals related to the whole property development cycle.
The concept of the One Stop Centre is to provide a centralized office for receiving submissions of plans and re-
lated applications (such as those for excavation permit, telephone line connection, technical audit for drainage
and water supply connection works), as well as coordinating joint inspections to be conducted by different gov-
ernment departments. It aims to provide convenience to the industry by offering a single point of contact. It
should also save the time to developers and their authorized persons or representatives in making applications to
different departments a nd utility companies as well as contacting differe nt pa rties for inspection (Figure 2).
(Source: Ef ficiency Unit, 2013) [4]