2013. Vol.4, No.4, 433-437
Published Online April 2013 in SciRes (http://www.scirp.org/journal/psych) http://dx.doi.org/10.4236/psych.2013.44061
Copyright © 2013 SciRes. 433
Determinants of Online Social Business Network Usage
Behavior—Applying the Technology Acceptance Model
and Its Extensions
Guido Moeser1*, Heiko Moryson2, Gero Schwenk1#
1Research Department, Masem Research Institute, Wiesbaden, Germany
2Department of Cultu ral and Social Sciences, University of Giessen, Giessen, Germany
Received December 7th, 2012; revised January 6th, 2013; acc epted February 1st, 2013
Copyright © 2013 Guido Moeser et al. This is an open access article distributed under the Creative Commons
Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the
original work is properly cited.
Usage of online social business networks like LinkedIn and XING have become commonplace in today’s
workplace. This research addresses the question of what factors drive the intention to use online social
business networks. Theoretical frame of the study is the Technology Acceptance Model (TAM) and its
extensions, most importantly the TAM2 model. Data has been collected via a Web Survey among users of
LinkedIn and XING from January to April 2010. Of 541 initial responders 321 finished the questionnaire.
Operationalization was tested using confirmatory factor analyses and causal hypotheses were evaluated
by means of structural equation modeling. Core result is that the TAM2 model generally holds in the case
of online social business network usage behavior, explaining 73% of the observed usage intention. This
intention is most importantly driven by perceived usefulness, attitude towards usage and social norm, with
the latter effecting both directly and indirectly over perceived usefulness. However, perceived ease of use
has—contrary to hypothesis—no direct effect on the attitude towards usage of online social business net-
works. Social norm has a strong indirect influence via perceived usefulness on attitude and intention, cre-
ating a network effect for peer users. The results of this research provide implications for online social
business network design and marketing. Customers seem to evaluate ease of use as an integral part of the
usefulness of such a service which leads to a situation where it cannot be dealt with separately by a ser-
vice provider. Furthermore, the strong direct impact of social norm implies application of viral and peer-
to-peer marketing techniques while it’s also strong indirect effect implies the presence of a network effect
which stabilizes the ecosystem of online social business service vendors.
Keywords: Technology Acceptance Model (TAM); Online Social Business Networks; Usage Intention;
Structural Equation Modeling; Network Effect
Online social business networks have been growing rapidly
in recent years, with LinkedIn and XING being among the most
established (Boyd & Ellison, 2007). So far, only a small num-
ber of studies have used psychological methods to investigate
factors which are relevant for typical usage behavior. Espe-
cially noteworthy theoretical approaches in this field are the
Technology Acceptance Model (TAM) formulated by Davis
(1986) and its extensions (Venkatesh & Davis, 2000), which
are aiming on explanation of usage intention.
Despite minor ciriticisms (e.g. Straub & Burton-Jones, 2007;
Benbasat & Barki, 2007), the Technology Acceptance Model is
widely accepted and empirically tested, including several meta-
analyses (Yousafzai et al., 2007; Schepers & Wetzels, 2007;
Ma & Liu, 2004; King & He, 2006). Recently a series of appli-
cations of the Technology Acceptance Model in other Internet
and Web 2.0 technologies (e.g. internet shopping malls (Gentry
& Calantone, 2002), online banking (Pikkarainen et al., 2004),
mobile internet user acceptance (Venkatesh et al., 2003)) and
internet acceptance in general (Kim et al., 2007) have been pub-
Given the impression of the repeated successful application
of this type of model in related fields of online services, it
seemed promising to us to employ them for our focus on Online
Social Business Networks. This promise is also underlined by
the fact that the family of TAM-models also focuses on the ef-
fects of peer influences, which should be a key driver for the
online social networking services in focus.
Models and Research Questions
The original Technology Acceptance Model developed by
Davis (1989) is based on the works of Fishbein & Ajzen (1975)
and Ajzen & Fishbein (1980) who developed the Theory of
Reasoned Action (TORA) which will be outlined as a starting
point. Within the framework of TORA, two determinants ex-
plain the intention to perform a specific behavior. The first de-
#Gero Schwenk deceased in Januar
G. MOESER ET AL.
terminant is attitude towards the behavior, which is defined as
the degree to which performance of the behavior is positively or
negatively valued (Ajzen & Fishbein, 1980). The second deter-
minant is subjective norm which is the perceived social pres-
sure to engage or not to engage in a behavior (Ajz en & Fishbein,
1980). The intention to perform a specific behavior finally af-
fects whether people perform the action.
Building on this structure of a psychological attitude model,
the Technology Acceptance Model was developed by Davis et
al. (1989) to explain the use of information systems and com-
puter adoption. TAM (Davis, 1989) consists of five constructs
which channel the influence of external variables specific to the
application. The model is depicted graphically in Figure 1. Its
schema can be described as follows: the external variables in-
fluence perceived usefulness (PU) and perceived ease of use
(PEU) of an information system, which are both influencing a
person’s attitude towards use (ATT), in turn influences behav-
ioral intention to use (INT), which finally influences actual usa-
ge behavi or. A ma jo r di ffer ence to TORA is that the original TAM
does not include effects of subjective norm. Taylor & Todd
(1995) provide a more detailed comparison of the two models.
It should be further noted that Davis later recommended to
drop attitude (ATT) out of the model formulation (Davis et al.,
1989), while it has been reintroduced in the newer TAM2- ex-
tension of the model (Venkatesh & Davis, 2000).
The variables are specified as follows: Perceived usefulness
(PU) is defined as the extent to which a person believes that
using a specific technology/information system will enhance
her performance (Lee et al., 2003). The meta-analysis of Sche-
pers & Wetzels (2006) reports PU being one of the strongest
direct and indirect influences on usage intention. Perceived ease
of use (PEU) is defined as the extent to which a person believes
that using the specific technology/information system will be
free of effort (Lee et al., 2003). Scheepers & Wetzels (2006) re-
port only substantial indirect effects of PEU on ATT over PU,
direct effects of PEU on ATT and INT are reported as being
The lack of inclusion of the Subjective Norms (SN) which
was deemed relevant for system usage led to development of
the already mentioned extension of the Technology Acceptance
Model by Venkatesh & Davis (2000) called TAM2. The model
is depicted graphically in Figure 2.
TAM2 is of course of special interest for us, given our focus
on Social Business Networks and served as theoretical back-
bone of this study. In our application it has been further ex-
tended by inclusion of external moderators which will be dis-
cussed in detail in the operationalization section. According to
the theory they can be classified into the following groups: or-
ganizational factors, technology factors such as technology com-
plexity (operationalized by PEU) and individual factors such as
Schematic of the original Technology Acceptance Model (Davis, 1989).
Schematic of the extended Technology Acceptance Model 2 (Ven-
katesh & Davis, 2000).
age, gender or experience (Sun & Zhang, 2006). Given that
Social Business Networking is an individual and non-corporate
behavior, we did not include organizational factors in our study.
If our approach was to be summarized in a single sentence, it
would be: “What are the psychological mechanisms associated
with Social Business Network usage, seen from a perspective of
attitude research in terms of the TAM2 model?”
Of course, such a statement needs some decomposition in
order to be tested systematically and empirically. In particular,
we focused on examining several research questions of differ-
ent granularity, which arose before the background of the
The first and most obvious question is whether TAM2 is an
appropriate approach to model Social Business Network usage.
Given that TAM2 can be considered appropriate, the next ques-
tion regards to the pattern of effects as postulated by the model.
What are the strongest influences and what are the orders of
magnitude of direct and indirect effects? Given the case of So-
cial Networking Services we expect the influence of Social
Norm to be substantive. However, the relative roles of Per-
ceived Usefulness and Perceived Ease of Use of the technology
are not clear at this point and will be subject to closer examina-
H1 (ATT > INT): The more positive the attitude (ATT), the
stronger the intention (INT) to use online social business net-
works in the next four weeks.
H2 (SN > INT): The more positive the attitude of the subjec-
tive norms (SN), the stronger the intention (INT) to use online
social business networks in the next four weeks.
H3 (PU > ATT): The more positive the perceived usefulness
(PU), the more positive the attitude (ATT) towards the use of
online social business networks in the next four weeks.
H4 (PEU > PU): The more positive the perceived ease of use
(PEU), the more positive the perceived usefulness (PU) towards
the use of online social business networks in the next four
H5 (PEU > ATT): The more positive the perceived ease of
use (PEU), the more positive the attitude (ATT) towards the use
of online social business networks in the next four weeks.
H6 (SN > PU): The more positive the attitude of the subjec-
tive norms (SN), the more positive the perceived usefulness
(PU) towards the use of online social business networks in the
next four weeks.
Copyright © 2013 SciRes.
G. MOESER ET AL.
Data were collected via a Web survey of social business
network users over four months, from January 2010 to April
2010. Social business network users of the two major social
business networks, LinkedIn and XING, were invited to par-
ticipate in the survey. The questionnaire was hosted on a uni-
versity server using the open-source survey tool LimeSurvey. A
total of 541 respondents started the questionnaire with 321 fi-
Thirty-three percent of the respondents were female, and
sixty-seven percent were male. Over seventy percent of the res-
pondents were between thirty one and fifty years old. About
half of the respondents were self-employed. The empirical dis-
tribution of gender is very close to those communicated by
XING (XING Mediendaten, 2010) and shows a lesser propor-
tion of women than communicated by LinkedIn (LinkedIn Au-
dience, 2013). The distribution of ages deviates slightly from
those communicated both by XING and LinkedIn, showing a
lower proportion in the age class from 27 to 30 years and higher
proportion in the age class from 41 to 50 years. Table 1 sum-
marizes the samples demographics. Taken together, our sample
shows small deviations from what can be considered the popu-
lation’s marginal distribution. However, we can see no evi-
dence for a systematic sampling or self - s e l e c t i o n bias.
Before formulating the questionnaire items, qualitative inter-
views of about 30 minutes in length had been conducted with
eight persons to gather deeper insight into the behavior under
investigation and its relevant determinants, following recom-
mendations by Fishbein & Ajzen (2010).
After analyzing the collected qualitative interviews, ques-
tions had been formulated in concordance to recommendations
of Davis et al. (1989) and Fishbein & Ajzen (2010). All con-
structs have been operationalized using multi-item scales to
avoid problems regarding reliability (Ajzen, 2005). After for-
mulation of the first draft of the questionnaire, cognitive pre-
Demographic of the sur vey respondents.
Measure Frequency Percent Valid N
Female 105 33.1
Male 212 66.9
Under 26 10 3.2
27 - 30 30 9.6
31 - 40 107 34.2
41 - 50 121 38.7
51+ 45 14.4
Employment status 307
Employed or other 148 48.2
Self emplo yed 159 51.8
tests had been conducted with several persons. This resulted in
shortening the quite lengthy questionnaire and a reformulation
of selected items.
Respondents were asked to score on a 7 point Likert scale in
the questionnaire with different endpoints specific to the ques-
tion asked. The final version was coded in the online question-
naire tool and tested again. Several items have been excluded
after the pretests and a smaller amount has been excluded after
data collection and conducting some descriptive analyses. All
items were formulated in German, so we will only present Eng-
lish translations here, which can be found in Table 2. The ori-
ginal questionnaire can be requested from the authors.
Confirmatory Fact or Analysis
Confirmatory factor analysis was used to examine the con-
vergent validity of each multi-item scale, through specifying a
Operationalization of the central multi-item scales. English translations
of original items formulated.
Perceived ease of use
PEU1 When using business related SNS during the nex t 4
weeks··· [it will b e easy to familiarize with its handling.]
PEU2 When using business related SNS during the nex t 4
weeks··· [I ex pect my IT related knowledge to be sufficient to
handle it witho ut d ifficulty.]
PEU4 When using business related SNS during the nex t 4
weeks··· [handling of SNS will be easy for me.]
PU1 When using b usiness related SNS during the ne xt 4
weeks··· [a broad availability of other users wil l be
PU2 When using b usiness related SNS during the ne xt 4
weeks··· [I will have got the possibility t o create
contacts with other users.]
ATT4 Usage of business relate d SNS du ring the next 4 weeks will
be (or might be)··· [not valuable/val uable] for me.
ATT5 Usage of business relate d SNS du ring the next 4 weeks will
be (or might be )··· [disadvantageous/advantageous] for me.
ATT6 Usage of business relate d SNS du ring the next 4 weeks will
be (or might be)··· [not helpful/helpf ul] for me.
SN1 Most of the people who are important for me use business
related SNS [completely disagree/completely agree].
SN2 Most of the people who are important for me would
appreciate if I would u s e busine s s related SNS d uring the
next 4 wee ks [ very improbable/very probable].
INT_1 My intent to use business rela t ed SNS during the next 4
weeks is··· [very weak/very strong].
INT_2 How probable is it that you will use business related SNS
during the next 4 weeks [very improbable/very probable ]?
Copyright © 2013 SciRes. 435
G. MOESER ET AL.
separate single factor model for each of the five theoretical con-
structs. After testing every single factor, model all factor mod-
els were included simultaneously in a final model in order to
investigate joint reliability and validity of measurement items.
We started with the measurement setup of the classical Tech-
nology Acceptance Model (TAM) developed by Davis (1989),
but excluded the Attitude construct (ATT), as later recommen-
ded by Davis et al. (1989). Standardized factor loadings of the
measurement items and correlations between latent constructs
are depicted in Figure 3.
The chi-square statistic was found to be non-significant, in-
dicating a close fit between model and data. All other indicators
surpassed the recommended levels as well (compare Hu &
Bentler, 1999), which indicates that the operationalization is
statisticall y appropriate.
In the next step, we extended the core model by relevant con-
structs of Technology Acceptance Model 2 (Venkatesh & Davis,
2000). Again a setup of several tests had been performed. Fig-
ure 4 shows results for the extended Technology Acceptance
Here the chi-square statistic was found to be significant, in-
dicating presence of a misfit between model and observations.
However, it should be noted that the chi-square statistic is as-
sumed to be generally very sensitive to sample size. If it is me-
dium or large, as in our case where n equals 321, the statistic
tends to be significant even though differences between the data
Simultaneous confirmatory factor analyses of the constructs included in
the classic TAM.
Simultaneous factor analyses of the constructs included in the extended
generated and the proposed model are low. All other indicators
surpass the recommended levels (compare Hu & Bentler, 1999),
which leads us to the conclusion that the operationalization of
the TAM2 is statistically appropriate.
Structural Equation Modeling
Both the original Technology Acceptance Model (TAM) and
its extended version, the Technology Acceptance Model 2
(TAM2) have been tested in a path model in order to answer
our list of research questions. Both models show an acceptable
overall fit to the data as can be seen from Figures 5 and 6.
Again, TAM2 shows a significant misfit between model and
observations, while its non-inferential fit-measures are looking
well. As in the case of test of operationalization we conclude
that this significant chi-square statistic is due to our relatively
large sample size and does not indicate any serious misfit of the
model. The proportion of explained variance of constructs is
considerable with a maximum of 72.7% for Behavioral Inten-
tion (INT) in the case of TAM2.
Examining the pattern of effects of both models, the most
striking observation is the both negligible and insignificant di-
rect effect of Perceived Ease of Use (PEU) on Intention (INT)
in both models (and on Attitude (ATT) in TAM2). These are
contrasted by substantial indirect effects mediated over Per-
ceived Usefulness (PU). In the big picture, this pattern can be
interpreted as follows: It seems that across all users, social
business networks are evaluated as easy to use and users utilize
Path model for the classic Technology Acceptance Mode l .
Path model for the extended Technology Acceptance Model 2.
Copyright © 2013 SciRes.
G. MOESER ET AL.
Copyright © 2013 SciRes. 437
the platforms rather to satisfy their social needs (as measured
by Perceived Usefulness (PU) instead of being attracted by the
technical inno va t i o n .
As expected, the influences of Social Norm (SN) on Attitude
(ATT) and Behavioral Intention (INT) are considerable, with
even stronger indirect effects being mediated over Perceived
Usefulness (PU). This can be interpreted as evidence for the
presence of a “network-effect” regarding usage related utility
which exceed direct influences of peers in magnitude.
The above results have immediate consequences for design
and marketing of Social Business Networks. First, and contrary
to hypothesis of both original and modified Technology Ac-
ceptance Model, there is no evidence for a direct effect of Per-
ceived Ease of Use (PEU) which can be considered in separa-
tion from Perceived Usefulness (PU).
Second, there is a considerable direct effect of Social Norm
(SN) which implies potential for peer-2-peer and recommenda-
tion marketing techniques. This effect is exceeded in magnitude
by an indirect effect mediated by Perceived Usefulness (PU)
which implies a substantial “network effect”. Given such a me-
chanism, growth of social networking services seems to be au-
tocatalytic to some extent, leading to a situation where market
potential is absorbed by larger or more mature players.
Above findings also have implications for theory since they
raise the question under which circumstances Perceived Ease of
Use (PEU) and Perceived Usefulness (PU) become inseparable.
Furthermore the mediation of Social Norm (SN) over Perceived
Usefulness (PU) is a striking example for a micro mechanism
which translates directly to structural effects on a macroscopic
A possible direction for future research could be the question
whether there are significant moderators which could eventu-
ally explain the vanishing direct effect of Ease of Use (PEU).
Castaneda et al. (2007) examines the moderating effect of user
experience on TAM’s structure of coefficients, which appears
promising for our present situation.
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