e of the three options, yes, no or undecided. This question was modified from the original question used by Sabanciogullari & Dogan (2015) “Are you currently considering leaving the profession?”  . This question has been reported as a reasonably valid measure of intention-to-leave the profession in a proceeding study  .
3.6. Sampling Design and Study Location
The sampling pattern was a critical part of this study, due to its substantial effect on the research’s findings. In this study, the authors adopt a simple random sampling technique where all members of the population had equal chances to be part of the study. The target population was all registered nurses who completed one year or more at King Fahad Medical City, Riyadh—a MOH affiliated tertiary care hospital with a 3000 multinational nursing workforce.
The estimated sample was calculated using power analysis with the total population of approximately 3000 nurses working in KFMC with 90% CI; so the minimum sample size was 249.
3.7. Data Collection Techniques
The primary data was collected through a web-based questionnaire designed on Survey MonkeyÒ. The tool allows users to download the data directly into an analysis program avoiding transcription errors. The web link was forwarded to the participants through their email address. The survey was available for the participants for two weeks. To obtain a higher response rate, a reminder email was sent to the participants. Three hundred and twelve nurses completed the questionnaire.
3.8. Pilot Study
In order to assess the adequacy and the feasibility of the intended research, a pilot study was conducted for the survey with a group of five multinational nurses who work at another hospital in Saudi Arabia. The participants reported that the questionnaire was clear but somewhat long. In light of this the authors modified the original questionnaire and reduced the items from 88 to 72.
4. Data Analysis Strategies
The collected data was entered into a database and analyzed using the Statistical Package for the Social Sciences (SPSS) to calculate means, variance and correlation factors. This approach allowed the researchers to carry out comparisons between study variables and measure their prevalence in relation to key variables.
Psychometric Measures of the Instrument
The validity refers to the extent to which an instrument measures what it supposed to measure. The validity of the instrument was examined by a correlation coefficient measure. Correlation coefficient test (Pearson’s r) was used to determine the strength and the direction of the linear relationship between the variables  . Pearson’s r measures the linear correlation between two variables and score between (−1 to +1). The positive correlations indicate appositive relationship between two variables, while negative correlations indicate an inverse relationship between the variables analyzed. The reliability of the instrument was examined to measure the stability and the internal consistency of the data collected to answer the research questions. The significance of this step is that statistical reliability indicates that the study may be repeated on a different population sample using the same measures. Cronbach’s alpha measure was used to examine the internal consistency among the instrument’s items  . Cronbach Alpha has been found to be between 0.84 and 0.97, showing high reliability.
5. Ethical Considerations
Ethical approval from King Fahad Medical City Academic & Training Affairs Research & Scientific Publication Center was secured as well as authors’ host institutions.
Participants were asked to provide data related their age, gender, marital status, nationality, educational level, years of experience, work location, current position and working hours. Results have revealed that the respondents’ age varied from 20 to 60 years old. 34.4% (n = 77) were between 20 to 30, 33% (n = 74) were between 31 to 40, 26.3% (n = 59) between 41 to 50, and those between 51 to 60 only represented 6.3% (n = 14). Analysis of the gender shows that 8.9% (n = 20) of the respondents were Males and 91.1% where Females (n = 204). The data also showed that the majority of the respondents 61.2% (n = 137) were married whereas the remaining reported to be single (38.2%, n = 77) (see Table 1).
Table 2 shows that there is an inverse correlation (negative) between Job satisfaction and symptoms of burnout. This indicates that the higher the job satisfaction levels, the more the symptoms of burnout decline (p-value of 0.01).
Table 3 shows the results related to nurses’ intention-to-leave their current employer. Results revealed that 18.8% (n = 42) had intentions to leave while,
Table 1. Distribution of study sample according to demographic characteristics.
Table 2. Pearson correlation between job satisfaction and symptoms of burnout.
Table 3. Distribution of study sample according to intention-to-leave current work.
39.7% (n = 89) had not decided yet. More specifically there was a direct positive correlation between Intention-to-leave current work and symptoms of burnout (p-value of 0.01). This indicates that the development of burnout symptoms is a predictor of turnover intention.
The results show that there is a direct positive correlation between external causes of stress and the development of burnout symptoms (p-value 0.01). It was also found that there is a direct positive correlation between internal causes of stress and symptoms of burnout (p-value 0.01). Furthermore, our analysis revealed that there is a direct positive correlation between causes of job stress in general and symptoms of burnout (p-value 0.01) (see Table 4).
Demographic Features Impact on the Development of Burnout
As shown in Table 5, there were no statistically significant differences in symptoms of burnout with differences in age, gender, marital status, staff qualifications, years of experience in nursing, years of experience in the current hospital, the primary area of work, or position. On the other hand, there were statistically significant differences between those that worked 8 or 12 hours shifts (p-value 0.001). Those working 12 hours shifts had a greater preponderance for burnout symptoms.
Table 4. Pearson correlation between causes of job stress and symptoms of burnout.
Table 5. One way analysis of variance (F-test) for the difference in symptoms of burnout according to the differences in Age.
In this study, age groups were chosen in accordance with the MOH and hospital hiring guidelines where nurses are expected to be above 20 years old and not more than 60 as per the Saudi Labor & Workmen Law  . The majority of the respondents who fully completed the questionnaire were female 91.1%, from Philippines 67.4%, 205 from India, married 61.2%, younger than 40 years of age 67% and with bachelor degree 77.7% . More than two-thirds of the participants were Staff Nurses (73.7%) and 65.6% of them are working in an 8-hour shift. Only 2.2% (n = 5) were Saudi nationals. These results are not surprising and may represent the real ratios of staff in such hospitals. According to Lamadah & Sayed (2014) the majority of nurses in Saudi Arabia are from the Far-East, with Saudi national nurses forming about 37.2% of the workforce  . Most nurses had less than 10 years of experience. Notably, almost half of the nurses had been with their current hospital for less than 10 years, which reflects the transient nature among the multinational nurses. Given that expatriate nurses form the majority of the healthcare workforce, the ongoing expansion in the healthcare services as well as, the low enrolment among young Saudis into the profession; highlights the pressing need for retention strategies. Retaining foreign nurses for a longer period will not only sustain the quality of the care but, also assist new nursing graduates to be more socialized into the profession. In turn, this will help the Saudi healthcare system to establish a strong foundation in the profession.
Contrary to the findings of two studies which showed that nurses demographic characteristics and work location correlated with stress and burnout, the findings from this study showed that the nurses’ demographic features have no significant effect on the development of burnout. In addition the nurses’ years of experience, current experience, work location and position were also found to have no significant effect on burnout development. Nonetheless, it was found that shift duration (8 hours) has a significant impact on burnout development (p-value 0.001). This result may be attributed to the work/off the pattern that allows the nurses who work for 12 hours shift to have more off days compared with those who work on 8 hours regimen   . Al-Makhaita and colleagues confirmed that shift work is a strong predictor of stress  .
The relationship between job stress and burnout is well established in the literature. These two variables have a strong positive correlation. In this study nurses’ main external sources of stress stems from situations that are related to conflict with physicians, workload and shortages. Around half of the respondents 48.7% reported that physicians’ absences during medical emergencies is an extremely stressful situation to be in. Another two studies found that workload is highly associated with work-related stress   . Laranjeira (2011) affirmed that emergency situations were one of the top three stressors for Portuguese nurses  . On the other hand, 20.5% of the nurses reported that “Performing procedures that patients experience as painful” is the least stressful condition. The significance of this finding is that it may indicate a lack of care and empathetic aspects in the nursing care provided to the patients. According to Maslach & Jackson (1981) nurses who suffer from burnout develop negative attitudes and feelings towards patients. The data analysis depicts a positive correlation between external causes of stress and symptoms of burnout (P-value 0.01) with a total mean score of 3.53 (SD = 0.87)  . Same results were obtained in China  .
In the same context of work-stress, nurses’ internal stress was driven by workload and uncertainty related to treatment. 26.3% believed that making decisions under pressure is “always” stressful and, 17.4% found that “often” stressful. Interestingly the nurses reported that fear of making a mistake and making decisions when physicians are not available are also extremely stressful situations. It is imperative to point out here that participants’ responses imply great stress encountered with situations that had to do with decision making. Moreover, it was reported that physicians are also contributing to nurses’ internal stress. Interestingly when it comes to least stressing situations, nurses indicated that working with other nurses—whether same gender or not—is never stressful. Results showed that there is a positive correlation between internal causes of stress and symptoms of burnout (P-value 0.01) with a total mean score of 3.07 (SD = 0.89).
Job satisfaction is essential at any workplace, therefore in this study nurses’ job satisfaction level was measured and analyzed. According to the results almost one-third of the participants are very satisfied with their work accomplishment with an average mean score of 3.29 (SD = 0.61). In 2014, Atefi et al. confirmed that nurses’ job satisfaction is highly correlated with their sense of helping others who are in need  . This result was previously confirmed by other researchers that nurses’ sense of accomplishment has a positive effect on their job satisfaction level. Conversely the respondents’ least satisfying aspects of the job were related to benefits and job security with mean scores of 2.69 (SD = 0.84) and 2.83 (SD = 0.78) respectively  . These results are similar to   who reported that job security and payment have a directcorrelation with job satisfaction level. Finally, the data indicates that job satisfaction has a negative correlation with burnout symptoms (P-value 0.01), with a total mean score of 3.00 (SD = 0.54).
The main aim of this study was to explore the relationship between workplace stress and job satisfaction level on the prevalence of burnout. The results related to burnout syndrome showed that workload, exhaustion and fatigue are the main sources for nurses’ burnout with average mean scores of 2.41 (SD = 1.01), 2.29 (SD = 0.97) and 2.05 (SD = 0.98) respectively. Same results were obtained in China, India, Germany and Saudi Arabia by      respectively. The direct correlation between work-related stress and burnout is clearly exhibited in this study results. It was noticed that workload is a predictor of stress and burnout development. Same results were obtained by Vargas et al.  . Nonetheless, when it comes to nurses’ perceptions related to their care approach the majority of the nurses 87.5% (n = 196) believed that they did not develop any negative feelings toward their patients. These results indicate that the nurses suffered from EE that highly associated with work stress and workload, with a total mean score of 1.77 (SD = 0.59). On the other hand, nurses reported low DP symptoms that may be due to their sense of accomplishment.
The analysis related to nurses’ intention to leave their current employer showed that 18.8% (n = 42) have intentions to leave and 39.7% (n = 89) had not decided. The authors attributed this result to the fact that the nurses will not consider leaving their current job unless they have another opportunity therefore, more than one-third of the respondents stated that they had not decided. This result is consistent with the findings from Takase who established that an employee passes through various stages before actually leaving his workplace. According to Takase planning to leave is a multi-stage process that starts with a mental state (intention) and ends with action (leaving)  . In this study the correlation between nurses’ intention to leave and burnout symptoms is significant and positive, consistent with  in that burnout development plays a vital role in the process leading nurses to leave their job.
Overall, the results showed that there is a direct correlation between job stress, job satisfaction, burnout, and intention to leave. This result was consistent with  on job stress, burnout and turnover. In addition it was observed that job stress is a strong predictor of nurses’ burnout, while job satisfaction decreases the prevalence of burnout symptoms.
In conclusion, focusing on a population of the largely expatriate workforce, this is the first paper to validate generalization of previous findings of burnout in Saudi Arabia showing relationships between job-related stress, job satisfaction, intention-to-leave, turnover, and burnout.
8. Limitations of the Study
The first limitation was lacking time to reach more respondents. The second limitation was the methodology; a mixed methodology incorporating a qualitative method (i.e. focus group or semi-structured interviews) would have given deeper insights into the lived experiences of nurses. Although quantitative research provides a scientific approach to understanding the cause and effect of the variables, this design deprived the study of understanding the behaviors related to the burnout phenomenon. Furthermore, the respondents’ nationalities were mainly from the Far East and the Middle East countries, thus the exhibition of burnout symptoms may have been different if there was a greater diversity in the nationalities (i.e. Westerners). However, since nurses from western countries form a minority of the multinational workforce in Saudi Arabia; it would be difficult to capture this group in a survey study. Finally, as a single site study, generalizability is limited in applicability to this region.
The significant conclusions from this research are that multinational nurses in Saudi Arabia suffer from burnout due to workload and work-related stress. Some clear outcomes showed that job satisfaction was inversely correlated with burnout symptoms; there was a link to symptoms of burnout and intentions to leave; and there was a link to symptoms of burnout and number of shift hours. More generally, the results showed that staff burnout stemmed from a combination of workload, exhaustion and stress. In light of the key findings, in the next section, we note some of the implications and recommendation for nursing managers.
10. Implications and Recommendation for Nursing Management
Causes of stress have numerous causal factors and whilst our research was correlational themed, it is clear that the nursing management can take several tangible measures to mitigate stress and thereby mitigate burnout.
1) Job contracts need to be designed to ensure job security
2) There is a need to promote workplace stability by introducing teamwork and team-building activities to boost confidence and enhance independent decision-making abilities.
3) Ensure 8-hour shifts patterns are the norm and only on an exceptional case such long hours be allowed.
4) Ensure there is constant physician presence or at least availability, to provide a level of comfort to nursing staff.
A special appreciation is also extended to King Fahad Medical City for providing me the opportunity to conduct this research. Further, I wish to acknowledge and thank all the nurses who participated in this study, without their participation this paper would not have been possible.
Conflicts of Interest
No conflict of interest.
Cite this paper
Batayneh, M.H., Ali, S. and Nashwan, A.J. (2019) The Burnout among Multinational Nurses in Saudi Arabia. Open Journal of Nursing, 9, 603-619. https://doi.org/10.4236/ojn.2019.97049