With the aim of analyzing the information search behavior of investors working in the stock market, this research sought to raise the aspects related to this behavior with focus on the cognitive and causal aspects which pervaded the need for information of these investors. For that, the general pattern of informational behavior proposed by Wilson [1] and the analysis of a report from an investor of the stock market area were used as the basis for the analysis and reflection. The report of only one investor was used as the basis for investigation, turning it impossible to extrapolate such result to a greater universe. The objective of this research was to investigate the need for information, the context and the intervenient variables which might interfere or not in the information search behavior of investors, in an attempt to get a deeper comprehension about the subject, as well as to propose the continuity of studies with basis on this study proposal.
The information search behavior is an issue that has already been discussed for such a long time in the information science field and, in the general way, the studies accomplished in the scope aim to investigate how the individuals search information about a determined topic, considering the cognitive aspects, the sources used, as well as the need for information that moves these individuals.
In the field of stock market, the information is critical, considering it deals with an environment in which shares of companies are negotiated by means of purchase and sold by investors. In this context, the investors need relevant information which, once appropriated by them in an efficient way, subsidizes the construction of “new” knowledge and, therefore, fundamental to their analysis and later decision-making. However, at this complex scenario, in which changes are constant considering the macroeconomic and microeconomic factors, in some cases the investors are led to get from a state of information search on a regular basis, to a state of need derived of unusual situations, such as an economical crisis for instance.
With the aim of analyzing the information search behavior of investors working in the stock market, this research sought to raise the aspects related to this behavior with focus on the cognitive and causal aspects which pervaded the need for information of these investors. For that, the general pattern of informational behavior proposed by Wilson [
By observing the non-existence of researches about information search behavior with focus on investors of the stock market area, this work aims to start the reflection about the importance of applying the elements in this context. Thus, it was opted for the analysis of only one case, whose aim was to identify gaps and possibilities for future research which may contribute to deepening the studies regarding this problem.
The studies on the existing relation between the need for information and the information search process have been developing and expanding its scope in the Information Science area. This is due to the conception that when a determined need for information occurs, the individual needs information as an input to supply the existing cognitive gaps, whose process takes it to the construction of “new” knowledge. This process happens through dynamics used by the individual on their own way, once that each individual defines an action strategy when recognizing his need for information, as well as defines his own strategy of using it.
On this perspective many approaches have been used to analyze the user behavior. Acordding to Nassif et al. [
It is pointed out that the information search behavior analysis gives support not only to know about the act itself developed by the individuals, but also to know the context which involves this behavior. In a general way, great part of the considerations related to the information search are more associated to how people use specific systems of information, than to the specific and private aspects of information search, such as the process itself of search and transference of information. (WILSON) [
Hence, regardless the context which involves a determined information search behavior, as well as the individuals taking part in this process, for each informational behavior there is a reality, an objective, an ability of interaction with the system, as well as the perception and the feelings of the informational individual. The distinct realities influence the informational individual, because the user of a library, a consumer, a client of a company or an investor needs information, and according to their needs these have distinct feelings, distinct perceptions and distinct views about the context, directly influencing the informational behavior and, consequently, the result of the search, appropriation and construction of “new” knowledge.
Considering all these aspects, the model of Kuhthau [
The people actively and constantly construct their view of the world assimilating and accommodating the new information with what they already know or to some experience already experimented beforehand. The information search is a process which involves the individual background and, therefore their feelings, thoughts and reflections, influencing directly in the following actions (KUHLTHAU) [
Ellis (1989 apud Wilson, 1999) [
The author defines the characteristics of
Source: Ellis apud Wilson [
means of citation indexes analysis; Browsing: semi-directed or semi-structured of search; Differentiating: evaluating the sources of information in a way to filter and reduce the quantity of obtained information; Monitoring: keeping up-to-date constantly; Extraction: identification and selection of relevant material in a determined information source; Verification: analysis of reliability of the obtained information; End: systematization of information obtained in a consistent way.
According to Wilson [
Aiming to bring together the several types of studies about the information search behavior, Wilson [
According to Wilson (1999) informational behavior may be understood as the most general field of investigation which includes the subset information seeking behavior, more concerned about the variety of methods used by the individuals in the discovery and access to the information resources which, in turn, contemplates the subset seeking behavior in information systems which concerns about specific matters related to the interaction of the individual with information systems.
It is highlighted that the informational behavior usually comprehends one of the stages of development of a determined task/activity, congregating the need, search and use of information. In this sense, Information search behavior is related to the information analysis which will be used to the performing of a determined activity/task. Thus, it is understood that the information search behavior receives many contributions from the Information Science field, because the research may be directed to different public and contexts.
On this perspective, other areas may benefit themselves from the studies and research directed to the anal-
Source: Wilson [
ysis of the information search behavior. In this perspective, Wilson [
The stock market is a segment of the financial market where operations with securities issued by companies are carried out, and their main function is to provide an environment for the carrying out of business of purchase and sale of these securities, where the main ones are the shares, the debentures and the warrants. To Andrezo and Lima [
First, in order to make it possible to deepen the selected topic it is important to characterize the role of the main agents involved in the process of operationalization of the stock market. When opening capital by selling part of its shares in the stock market, a company seeks to obtain resources which will suit to meaningful investments in their business. According to Pinheiro [
On the other hand, the investor applies their resources in shares of a determined company considering the expectation of future profit. Regardless the investor profile, what he expects is the company to make profit, so that, as consequence, his shares become valuable, and along with this his investments have positive income. In general, such expectations are based in the information these investors have around the business and the marketplace in which the company operates. Therefore, the transparency in the disclosure of the information transmitted is fundamental, especially about the financial situation of the company.
In this context, the information is undoubtedly a fundamental element to the stock market participants, as it is through the evaluation of an information set that these participants construct the essential knowledge to their investment decisions. However, as important as the format and support used to the spread of information, resides the service to the informational need to the decision making. Thus, the information may be considered as an input which provides “new” knowledge to the individuals, influencing in the decision making in relation to the investment that they want to make, therefore the way these investors search information should be considered as fundamental at this context.
When it is observed from the providing side or there are definitions, such as the structural one, which indicates the information to be the result of the static relation between material objects, regardless the action of the human beings, or there is the definition related only to the message, in which the information is indicated as a symbol produced by a provider to carry out a transference process. On these definitions, the information receptor is excluded of the process, or is not necessary to its explanation. The information definitions when related to the receptor reinforce the semantic intentions of the transference, featuring the concept with the meaning of the message, its effective use and the action resulting of the use (BARRETO) [
The consisting elements of efficiency in the relations among companies and investors are transparency, quality standards in the accounting disclosure and other criteria which ensure wide access of the investors to the relevant information, to the correct evaluation of the risk expectations and return of investments (PINHEIRO) [
The existing relations among the parts involved in this process have been object of study in the last years, since such relations should be guided by criteria of reliability and transparency, mainly regarding the information available to the investors and they foster the construction of necessary knowledge to the decision making of the investment itself. However, the information search behavior about the companies by investors still does not have the search scope in the Brazilian scientific context.
It is pointed out that in the stock market the search for information is presented under distinct ways, considering that this environment is formed by a diversity of investors, each one with a distinct goal. Another important point arises from the fact that this environment also has as strong characteristic, the oscillations arising from the supply and demand inherent to the market dynamic itself, as well as cyclical events which may reflect in the performance of stock market in general. Thus, the information search behavior in this context may vary due to several factors.
In this perspective, it is pointed out that the search for value-added information, including the conjectural, micro and macro-economic, comparative and historic analysis as well as business and companies’ scenario analysis, aims to approach the investor to the reality and to the market behavior, in a way that he can make the best decision, or at least the right decision (LOPES; VALENTIM) [
When the investors obtain new information which projects the impact about the expected future of a company, such as cash flows, investments, financial results, among others, this capitalization of accurate information is set into the main foundation to the decision making (MORK) [
In order to the decision making process of investors being effective, it is fundamental that they obtain direct, clear, relevant, and mainly reliable information. However, the efficiency regarding the information appropriation to the construction of knowledge in this context depends fundamentally of the search behavior of this information.
The information search behavior developed by the investors during the process of knowledge construction is necessary for them to perform in this market in a safer way. When events which might jeopardize their assets occur, such as worldwide crisis for example, the investors start to search information in a specific way, which means that information search behavior in this context may be modified according to the market’s dynamic. Thus, it may be understood that the investor knowledge is modified during the information analysis process, as well as the information is appropriate according to the search behavior of the informational individual, and as a result of this appropriation the investor changes his mental representations, changing then the investment practice.
Although the information overlapped to the daily tasks is considered important, when you look at the social and cultural factors which influence the individuals’ behavior, as well as the perceptions of determined groups or the supports used and the specific characteristics of the search behavior, in the context of the stock market it is important to use a model which allows the comprehension regarding the investors behavior under a broader perspective. In this sense, the model of Wilson was chosen, because it is one of the most cited in the research about informational behavior and, for considering the investigation of several areas in its scope, including Psychology, the consumer behavior, the organizational decision making and information systems.
Even though the model of Wilson contemplates all the process of the informational behavior, it is possible to extract to this research only the aspects related to the information search behavior of investors in the stock market.
In this sense, the model of information behavior of Wilson [
Among the determination of an information need and the beginning of an action to satisfy this need, Wilson proposes an activation mechanism, using the Risk/Reward Theory and the Learning Social Theory, as well as the concept of self-efficacy with explanatory foundations. The Risk/Reward Theory subsidizes the principles related to the information obtaining and that motivates a person perform or give up the to the search behavior, while the Social Learning Theory and the concept of selfefficacy subsidize the individual in the actions in the information search, in order to provide the necessary motivation to perform the search demanding activities. Besides activating the mechanism to the information search, each individual is challenged by a set of factors which act in way to stimulate or difficult the access to information. Wilson names this set of intervenient variables, which he classifies as environment or the ones external to the individual; social, which are introduced externally when they are internalized by the individual; personal (psychological or demographic), which cannot be separated from the individual; and the variables which refer to the role that an individual has in a certain reality, including also interpersonal variables.
After activating the mechanisms and the intervenient variables the filters to the implementation of an information search process may have beginning, for that four degrees which include passive attention (information acquisition without deliberate search, such as watching television programs) are identified: the passive search (an individual acquires information which may be relevant while performing another kind of research), active search (active search of information), as well as the continuous search, which may occasionally update or expand the degree of knowledge already established (ideas, beliefs and values). Finally, the information obtained are processed by the individual, but not necessarily used.
Source: Wilson [
The model of Wilson is used in the extent of this research proposal regarding that it focuses the individual, considering his specific needs of information, as well as the active search of the necessary information on their own. This is very relevant in the context of the stock market area, since a meaningful proportion of investors make their own decisions of investment. Still considering that the stock market coexists daily with a high amount of relevant information, this model considers properly the risk which incurs during the information search process, considering the risk and the potential reward.
Finally, the model of Wilson provides a comprehensive framework to the identification of potential barriers of the information acquisition that an individual faces when looking for relevant information to the investment decision making (for example, barriers regarding to the knowledge or accessibility to the information sources), its effects on the information obtained through the search behavior (such as the choice of information sources of support to the several research models), as well as the mechanisms of information processing and use (for example, when the processed information is effectively).
Considering this as being a proposal which has the objective to stimulate future studies, pointing out that in Brazil there is not a conceptual and empiric basis which considers the information search behavior in the context observed so far, it was opted by the exploitation of Wilson’s model [
The report was transcribed according to the parameters established in the model of Wilson [
The information search behavior and its different ways of research influence the information processing and further construction of knowledge about determined topic of interest. On this context, the model of Wilson configures itself as an instrument possibly applicable, mainly for presenting subsidies to make it possible to identify the stages an individual goes through during this process and, finally, whether the information found satisfy the user or not.
It is important to point out that in this specific case it may be observed that the cognitive competences of the individuals are fundamental to cover these elements, considering the activation mechanisms and intervenient variables, which may impact on the ability to assimilate the information and use it. This condition should be considered, mainly within the scope of the stock market since the participants in this environment, in spite of having similar goals, have cultural, social and financial diversity. Another fundamental aspect regards the need to observe the context of the information need, which may vary a lot in this environment, since an individual may be led to search daily market information in typical situations, but may present another activation need behavior in atypical situations, as the case of the investor analyzed on this research.
Besides, it is pointed out that each intervenient variable may cause a favorable impact or make the process of information search difficult, therefore, the understanding of these variables would provide greater comprehension of client approach in the search of advisement in the extent of the stock market segment. In this case it has been observed that the cycle ended with the obtaining of information, featuring a cognitive process of informational change leading to the construction of knowledge necessary to the decision making.
The research reported may be understood as a pre-test, and be considered as the beginning of the development of a more extensive study about the information search behavior by investors in the stock market segment. The analysis of the intervenient variables may increase the comprehension of the reasons which lead the investors to prefer other sources of information about the stock market to the ones existing in the traditional media or in the brokerage firms, showing a trend to an active informational and self-sufficient search behavior, which may in many cases lead to mistakes. The intervenient variables
examined on this case show that there is a potential of improvement to the processes of dissemination of information as subsidy to the construction of knowledge for investors.
In this perspective, it is recommended also to consider the several characteristics from the point of view of the cognitive diversity, from the intervenient variables which may change effectively the informational search behavior, as well as the condition observed in the extent of the stock market, considering that factors such as final crisis alter significantly the behavior.
In this sense, the objective of this research was to investigate the informational needs, the context and the intervenient variables which interfere or not in the information search behavior of investors, in an attempt to get a deeper comprehension about the subject, as well as to propose the continuity of studies based on this study proposal.